Terms and Conditions

Effective Date: [12 May, 2026]
Last Updated: [12 May, 2026]

Welcome to Blue Care RCM (“Blue Care RCM,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, content, forms, and any communication with our company.

By using our website, submitting an inquiry, requesting information, or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Acceptance of Terms

These Terms form a legally binding agreement between you and Blue Care RCM.

We may update or revise these Terms at any time. Any updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after changes are posted means you accept the updated Terms.

2. Use of Our Website

Our website is provided for informational purposes and to help healthcare providers, medical practices, clinics, and related organizations learn more about our revenue cycle management and healthcare support services.

You agree not to use our website:

For any unlawful, harmful, or fraudulent purpose
To upload or transmit viruses, malware, or harmful code
To interfere with the website’s security, performance, or operation
To copy, misuse, or reproduce our content without permission
To submit false, misleading, or unauthorized information

We reserve the right to modify, suspend, or discontinue any part of the website at any time without prior notice.

3. Services Description

Blue Care RCM provides professional healthcare business support services, including but not limited to:

Revenue Cycle Management
Medical Billing
Medical Coding Support
Claims Management
Denial Management
Eligibility Verification
Prior Authorization Support
Credentialing Services
State Licensing Assistance
Medical Scribe Services
Virtual Assistant Services
Healthcare Consulting
Practice Management Support
Digital Marketing for Healthcare Practices

Our services are intended to support healthcare providers and organizations in improving administrative efficiency, billing workflows, revenue performance, and operational growth.

Any professional service engagement may require a separate written agreement, proposal, service contract, Business Associate Agreement, or other applicable document. These Terms do not replace any signed agreement between Blue Care RCM and a client.

4. HIPAA and Protected Health Information

Blue Care RCM understands the importance of protecting patient information and maintaining confidentiality.

Where applicable, we may act as a Business Associate under HIPAA when handling Protected Health Information (PHI) on behalf of healthcare clients. Any PHI-related responsibilities, permissions, restrictions, and safeguards will be governed by the applicable Business Associate Agreement and relevant laws.

Clients remain responsible for their own HIPAA compliance obligations, including patient notices, patient rights requests, internal policies, staff training, documentation, and legal compliance.

5. Client Responsibilities

Clients are responsible for providing accurate, complete, and timely information required for us to perform the agreed services.

Clients agree to:

Provide access to necessary billing systems, EHR/EMR platforms, payer portals, records, and documentation
Ensure all information shared with Blue Care RCM is accurate and complete
Maintain compliance with applicable healthcare, billing, payer, privacy, and regulatory requirements
Authorize Blue Care RCM to perform agreed tasks on their behalf
Pay all agreed fees according to the applicable agreement
Notify Blue Care RCM promptly of any changes in provider details, payer information, practice operations, compliance requirements, or service needs

Blue Care RCM is not responsible for errors, delays, denials, penalties, or losses caused by inaccurate, incomplete, delayed, or unauthorized information provided by the client.

6. Fees and Payment

Fees for services will be defined in the applicable proposal, invoice, service agreement, or written contract.

Fees may be based on a flat monthly rate, percentage of collections, hourly rate, project-based fee, or another agreed pricing model.

Unless otherwise stated in writing:

Payments are due according to the invoice or agreement terms
Late payments may result in service suspension
Unpaid balances may be subject to late fees where permitted by law
Services may be paused or terminated if payment obligations are not met

Blue Care RCM does not guarantee specific reimbursement amounts, claim approval rates, collection percentages, or payment timelines.

7. No Guarantee of Results

Blue Care RCM works to provide professional, accurate, and reliable services. However, healthcare billing, revenue cycle outcomes, payer responses, claim approvals, and marketing results depend on many factors outside our control.

We do not guarantee:

Specific claim approvals
Specific reimbursement amounts
Specific payer processing times
Complete elimination of denials
Specific revenue increases
Specific patient lead volume
Specific ranking, traffic, or advertising results from digital marketing services

Results may vary based on provider documentation, payer rules, medical necessity, patient eligibility, coding requirements, compliance standards, market competition, and third-party platform performance.

8. Confidentiality

We respect the confidentiality of all client information, business records, patient data, financial information, login credentials, and operational details shared with us.

We will use confidential information only for the purpose of providing agreed services, unless disclosure is required by law, regulation, court order, or written authorization.

Clients must also protect any confidential information, reports, processes, strategies, or materials provided by Blue Care RCM.

9. Third-Party Platforms and Tools

Our services may require the use of third-party systems, including but not limited to:

EHR/EMR systems
Practice management software
Clearinghouses
Payer portals
Credentialing platforms
Communication tools
Analytics platforms
Advertising platforms
Website or hosting tools

Blue Care RCM is not responsible for the performance, availability, security, errors, delays, outages, or policies of third-party platforms. Clients are responsible for maintaining valid access, permissions, subscriptions, and compliance for any third-party systems used in connection with the services.

10. Website Content

All content on our website is provided for general informational purposes only.

Website content should not be considered legal, medical, financial, tax, compliance, or regulatory advice. You should consult appropriate professionals for advice related to your specific situation.

We try to keep website information accurate and updated, but we do not guarantee that all content is complete, current, or error-free.

11. Intellectual Property

All website content, including text, graphics, branding, service descriptions, images, layout, design elements, and other materials, is owned by or licensed to Blue Care RCM.

You may not copy, reproduce, modify, distribute, publish, or use our content for commercial purposes without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Blue Care RCM shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Lost revenue
Lost profits
Business interruption
Data loss
Claim denials
Payer audits
Recoupments
Penalties caused by client-provided information
Delays caused by third-party systems or payers

Our total liability for any claim shall not exceed the amount paid by the client to Blue Care RCM for the specific service giving rise to the claim during the twelve months before the claim.

13. Indemnification

You agree to indemnify and hold harmless Blue Care RCM, its owners, team members, contractors, representatives, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

Your misuse of our website or services
False, incomplete, or inaccurate information provided by you
Your violation of applicable laws, rules, or payer requirements
Your breach of these Terms or any service agreement
HIPAA or compliance violations caused by your actions or omissions
Unauthorized access or misuse of systems provided by you

14. Termination

We may suspend or terminate access to our website or services if you violate these Terms, fail to make payments, misuse our services, or breach any applicable agreement.

Service engagements may also be terminated according to the terms stated in the relevant written agreement.

Any outstanding payment obligations will remain due after termination.

15. Force Majeure

Blue Care RCM shall not be responsible for delays or failure to perform caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Power outages
Internet failures
Cyberattacks
Government actions
Labor disputes
Pandemics
Third-party platform outages
Payer system delays
Clearinghouse interruptions

16. Governing Law

These Terms shall be governed by and interpreted according to the laws of [State/Country], without regard to conflict of law principles.

Any dispute related to these Terms, our website, or our services shall be handled in the appropriate courts or jurisdiction stated in the applicable service agreement. If no service agreement exists, disputes shall be handled in the jurisdiction where Blue Care RCM is legally registered.

17. Miscellaneous

Entire Agreement: These Terms, along with any signed proposal, service agreement, invoice terms, Business Associate Agreement, or other written contract, represent the full agreement between you and Blue Care RCM.

Severability: If any part of these Terms is found invalid or unenforceable, the remaining provisions will remain valid.

No Waiver: Failure to enforce any provision does not mean we waive our right to enforce it later.

Assignment: You may not assign your rights or obligations under these Terms without our written permission.

18. Contact Us

For questions about these Terms and Conditions, please contact us:

Blue Care RCM
Address: [Company Address]
Phone: [Company Phone Number]
Email: [Company Email Address]
Website: [Website URL]

By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing Blue Care RCM.